When the System Fails: How Intended Parents Can Reclaim Confidence

Written by: Sam Everingham

When news broke that a woman in Brisbane gave birth to a baby conceived with a stranger’s embryo due to a clinical mix-up, it sent shockwaves across Australia. Then, just a couple of months later, a second case emerged: the wrong embryo was transferred to a patient.

For many people considering IVF or surrogacy, these aren’t just headlines. They cut straight to the heart of a quiet, persistent fear: what if something goes wrong?

These incidents, while rare, are real. And they raise serious questions. Not just about laboratory processes, but about trust, transparency, and the deep vulnerability that comes with placing your family-building journey in someone else’s hands.
It’s important to note that these mistakes did not happen in fringe or unregulated environments. The Monash IVF Group is one of Australia’s most established providers, and the second incident occurred at Queensland’s largest IVF clinic. According to official statements, both were the result of human error. And that’s what makes them all the more sobering, because even in reputable systems, things can still go wrong.

So, what can intended parents do in light of this? How do you move forward with confidence in a system that relies so heavily on precision, people, and trust?

1. Ask about identification protocols

Most clinics have strict double-verification systems for gametes and embryos. Don’t be afraid to ask exactly what procedures they follow to ensure accuracy at every stage—thawing, transferring, freezing, and storing. Who signs off? How is data tracked? What happens when something doesn’t match?

2. Request documentation and confirmation

Some clinics will provide photographs or written confirmation of embryo labels, identification numbers, or chain-of-custody processes. If this isn’t offered upfront, it’s okay to request it. You have every right to want transparency.

3. Understand your rights and recourse

Knowing the legal framework in your country or state is vital. What protections exist? If an incident were to occur, what would your rights be as a parent? Consulting a fertility lawyer, especially in donor or surrogacy scenarios, can give you clarity and confidence.

4. Speak to others who’ve walked this path

Whether through forums, support groups, or community events, talking to others who’ve gone through fertility treatments—especially internationally—can offer both comfort and perspective. You’re not alone in your worries, and shared experience can often bring to light questions you hadn’t thought to ask.

5. Consider IVF Providers with lesser caseloads

Unfortunately, IVF clinics in Australia have become highly corporatised, answerable more to their shareholders and maximising annual profit than a focus on patient care. Now, the majority of Australian IVF clinics are under the control of just four enormous companies.

While the same clinic ‘buy-up’ trend is happening in the US, there remain a number of boutique, owner-operated IVF clinics in Australia, the US, Georgia and Canada which still put highly personalised care as a priority. These clinics often take on fewer patients and prioritise direct relationships with their doctors, meaning you speak to the same specialist throughout your entire journey. This kind of continuity and attention can make all the difference.

It’s not about assuming other countries are immune to error; no system is. But some intended parents find that working with a team known for hands-on, concierge-style support helps rebuild their confidence and sense of control.

So be aware of the differences between ‘corporatised’ IVF and the extra attention and detail inherent in personalised care at smaller clinics.

And if you’re feeling overwhelmed by the sheer number of options or unsure where to begin, know that you don’t have to do it alone. Contact us to find out how we can guide you. At Growing Families, we connect intended parents with trusted clinics, agencies, and professionals around the globe; those with proven track records and transparent practices, so you can build your family with greater peace of mind.

Because in the end, it’s not just about the science. It’s about building your family, and you deserve to do that feeling seen, heard, and supported.

This article was written by:

Sam Everingham

Sam Everingham is the founder of Growing Families. He has extensive global networks with surrogacy researchers, families, agencies, and reproductive specialists, and has been helping couples and singles with their family building journey for over a decade. He is a regular media commentator and has co-authored articles on surrogacy in several reputable journals.

Read more about Sam Everingham

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