Client Support Executive
Growing Families is a global leader in offering passionate support and expert guidance to individuals and couples navigating their unique family-building journeys. Since 2011, we’ve helped individuals and couples worldwide, including gay men and those experiencing infertility, navigate surrogacy and other family-building pathways with clarity and confidence.
As we continue to grow, we’re looking for a dedicated Client Support Executive to join our team. In this role, you’ll not only help us provide exceptional support to our clients, but also play an important part in driving our growth as we expand and evolve.
This is a part-time role, requiring 24 hours per week. If you’re looking for a fulfilling, flexible opportunity that allows you to balance other commitments, we’d love to hear from you!
As a Client Support Executive, you’ll be providing individuals and couples exceptional support as they start their family-building journey. You’ll be their first point of contact, providing clarity and confidence while encouraging them to take the next step with Growing Families.
Primary Responsibilities
- Take Care of Client Enquiries: Respond to enquiries via phone or email in a timely manner, providing clear, empathetic information about our services – training will be provided.
- Keep Things Organised: Log all interactions in our CRM system and manage follow-ups effectively – training will be provided.
- Reporting and Data Analysis: Track trends and provide valuable insights that support marketing and operational decisions.
- Identify Opportunities for Process Improvement: Help pinpoint areas where our support processes can be enhanced for better efficiency and client experience.
- Collaborate Across Teams: Work with colleagues from different areas of the business to improve processes and contribute to the overall success of the company.
Should you be interested, there may be occasional opportunities for travel to events or client meetings.
As you settle into the role, there’s also potential to take on additional responsibilities, allowing you to shape the position to fit your strengths and interests. Whether you choose to specialize further or explore new areas, we’re committed to supporting your growth as the company evolves.
Additionally, the role has the potential to transition into a full-time position, based on your performance and the company’s needs
This role is perfect whether you’re an experienced support professional with years of experience, a recent graduate, or university student eager to learn and grow. What we care about is that you’re the kind of person who:
- Communicates Naturally: You love engaging with people, understanding their needs, and offering thoughtful solutions.
- Is Empathetic and Supportive: You approach every conversation with care, especially when navigating sensitive topics like family-building.
- Is Eager to Learn: You’re excited to dive into a new field and grow with our full training and support.
- Is Persuasive and Goal-Oriented: You’re driven to inspire confidence and help others take the next step in their journey.
- Is Organised and Detail-Oriented: You can manage multiple inquiries and keep track of follow-ups with ease.
Other Essential Qualifications:
- Comfortable working with digital tools and software
- Some understanding of Microsoft Office applications or similar
- Time management skills
Desirable But Not Required:
- Knowledge of Salesforce or similar CRM platforms
- Experience with customer service/support
- Familiarity with data analysis or reporting tools
- Understanding of the family-building process, especially surrogacy and egg donation
What We Offer You:
- Enjoy flexible part-time hours that fit your schedule. Work from our Crows Nest office, from home, or a mix of both – whatever suits your lifestyle best.
- We ask that you work from our Crows Nest office for the first couple of months for training, after which you can enjoy the flexibility to work from home or a mix of both.
- A supportive, collaborative, and inclusive team culture where your ideas are valued, and your professional growth is nurtured.
- Attractive salary package based on experience.
- The chance to make a real difference for individuals and couples building their families.